The concourse had become outdated and accessing the platform difficult. The refurbishment and extension of the station is designed to create a welcoming reception to the city with efficient passenger circulation routes.
A new glazed ticket hall and platform bridge deals with the growth in passenger numbers. The ticket hall provides street presence to Luton town centre and creates the opportunity for a new public square. Structural glazing is supported from a lightweight truss frame allowing ease of wayfinding and providing retail spaces. Copper louvers provide solar shading to the ticket hall and complement the existing brown brick building. The bridge creates accessible access to the platform.